Our Commitment to Quality and Service

At Tucson Rubberized Coatings, your satisfaction with our range of high-quality paints and coatings is our top priority. We understand the importance of having the right products for your projects, and we stand behind the exceptional quality of our offerings.

Return Policy Guidelines

To ensure a smooth and transparent return process, please review the following guidelines regarding the return of Tucson Rubberized Coatings products:

  • Product Condition: Products must be in their original, unopened, and clean containers.
  • Proof of Purchase: A copy of the original invoice, dated within 30 days of the purchase, is required for all returns.
  • Intact Seal: The product seal and lid must be visibly undamaged, ensuring the product’s integrity.
  • In-Store Returns: Customers must bring the product to the store for inspection and processing of any return. No refunds will be issued without a product inspection and physical count.

Non-Returnable Items

  • Sundries and Application Products: Items such as wire frame rollers, extension poles, and similar application products are not eligible for return.
  • Defective Sundries: Sundries with defects or issues can be exchanged for like items. Any issues must be documented and reported to the store manager.

Return Process

When returning a product, please ensure to:

  • Sign the Invoice: The return must be documented on the invoice, which will be filed in-store.
  • Be Informed: You will be notified of the return amount and the form of refund – whether it be credit card, cash, or store credit.
  • Acknowledge Restocking Fees: Be aware that a restocking fee will be applied to the return.

Processing Returns

  • All returns must be processed in our Point of Sale (POS) system before the customer leaves the store, ensuring a transparent and traceable transaction.
  • A $4 restocking fee will be applied to all painting material returns to accommodate POS tendering fees.

Exceptions and Customer Consideration

We value each customer’s unique situation and aim to ensure that every customer leaves satisfied. If there are any concerns regarding our return policy requirements, please discuss them with the store manager. We are committed to accommodating your needs within the scope of our policy.

Your Satisfaction, Our Priority

Tucson Rubberized Coatings is dedicated to providing not only top-quality products but also exceptional customer service. This return policy is part of our commitment to ensure your satisfaction with every purchase. Thank you for choosing Tucson Rubberized Coatings for your painting and coating needs.